Fernando Olivencia, Director of Digital Transformation at Magtel,has conducted an interview for the Joly Group in which he discusses various topics such as Artificial Intelligence (AI), blockchain and quantum computing, as well as the BLET opportunity.

The triad of artificial intelligence, quantum computing and blockchain will shape the technological development of the coming decades.

WE BEGIN 2023 with Artificial Intelligence – AI – in the spotlight of technological developments, there we have the ChatGPT chatbot, for example. What is your opinion on this?

-It is true that natural language models such as GPT-3, which is at the heart of the ChatGPT chatbot, are very fashionable right now, with applications even for image generation such as DALL-E, both developed by OpenAI. I believe that artificial intelligence, in general, is currently the technology with the greatest projection and the greatest degree of applicability in the automation of processes in any economic sector. After all, AI is nothing more than the application of traits that characterise the behaviour of a human being to machines, so it can be present in any business process. Moreover, I am convinced that the triad of artificial intelligence, quantum computing and blockchain will shape the technological development of the coming decades.

If we talk about automation. What level are we at?

Well, if we talk about automation, we can find, in the first place, the so-called front-office processes, with different publics, such as customers, employees, suppliers, or collaborating companies, and, in the second place, the back-office processes. There are generalist technologies to address the digitisation and automation of relationship processes (CRM) integrated within what are known as multichannel experience platforms, where it is possible, for example, to incorporate advanced cognitive AI services to convert a conventional chatbot into a voicebot in a very simple way. With regard to back-office processes, although there are also very mature technologies, the reality is that the digitisation and automation of operations require ad hoc solutions for each company and each sector of activity. I will give you an example with irrigation automation. We are able to determine the ideal time to irrigate each plot by analysing the moisture levels present, the phenological conditions of the crop (by means of artificial vision analysis of satellite images), as well as the weather forecasts for the coming days. The approach to solving such issues is to combine and integrate multiple technologies.

In this respect, are there any noteworthy projects to mention?

We have recently completed a very interesting multi-channel e-Government citizen services project for the Cordoba City Council and we are currently working on the automation of several citizen services of the Andalusian Regional Government on its multi-channel services platform. I would also like to highlight that we will soon start a project to provide technological equipment in Andalusia, which will include advanced robotics, telemedicine and remote assistance solutions for citizens in their interaction with financial institutions.